ck665 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by ck665 ("ck665", "we", "us", "our") and applies to all personal data collected, processed, and stored in connection with your use of the ck665 online betting and casino platform, accessible at ck665.io and any associated mobile-optimised interfaces (collectively, the "Platform").

ck665 is committed to handling your personal information with care, transparency, and respect. We recognise that players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar — entrust us with sensitive personal and financial data. This Policy sets out clearly and in plain English exactly what we do with that data, why we do it, and what control you retain over your own information.

By registering an account on the ck665 Platform, making a deposit, placing a bet, or otherwise using any feature of the Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact our support team to close your account.

2 Data We Collect

ck665 collects several categories of personal data from players. The specific data collected depends on how you interact with the Platform, the stage of your account lifecycle, and the regulatory obligations that apply to ck665 at the time of collection. The categories of data we may collect include:

2.1 Identity & Registration Data

When you register an account on ck665, we collect your full legal name, date of birth, gender, residential address, city (e.g., Dhaka, Chittagong, Sylhet, Rajshahi), email address, and mobile phone number. This information is required to create and manage your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.

2.2 KYC & Identity Verification Documents

To comply with our age verification requirements (21+) and anti-money laundering (AML) obligations, we may collect copies of government-issued identification documents such as your National ID card, passport, or driving licence. We may also request proof of address documents (such as utility bills or bank statements dated within 90 days) and documentation confirming ownership of the payment method used to fund your account.

2.3 Financial & Transaction Data

We collect records of all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, payment method details (e.g., bKash mobile number, Nagad account reference, Rocket wallet identifier, bank account details), transaction timestamps, and transaction status logs. Full payment card numbers are not stored by ck665 — card processing is handled by PCI-DSS compliant payment partners.

2.4 Betting & Gaming Activity Data

We collect a complete record of your betting and gaming activity on the Platform, including bets placed, odds accepted, game sessions, wagering amounts, wins and losses, bonus usage, and any game-specific outcomes. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection purposes.

2.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device type and identifier, screen resolution, referring URL, session timestamps, page interaction logs, and crash or error reports. This data is essential for maintaining Platform security and optimising the user experience.

2.6 Communications Data

We retain records of all communications you have with ck665, including support chat transcripts, email correspondence, complaint submissions, and account notification acknowledgements. This data enables us to resolve disputes, maintain a support history, and continuously improve our customer service quality.

2.7 Data Categories Summary

3 How We Collect Your Data

ck665 collects personal data through the following channels and methods:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or responding to surveys or promotions.
• Automated collection: Technical data gathered automatically when you access the Platform, via server logs, session tracking technologies, and our internal analytics systems.
• Payment providers: Transaction confirmation data received from our payment processing partners including bKash, Nagad, Rocket, Upay, and bank payment gateways.
• KYC verification partners: Identity and document verification data received from third-party KYC service providers engaged by ck665 to assist with age and identity checks.
• Cookies and similar technologies: Preference, session, and behavioural data collected via browser cookies and similar tracking mechanisms as described in Section 7 of this Policy.
• Third-party game providers: Session data and game outcome records received from certified game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe in the course of delivering their games on our Platform.

4 How We Use Your Data

ck665 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your ck665 player account, including processing deposits, withdrawals, and balance enquiries.
• Identity and age verification: Confirming that you are who you say you are and that you meet our 21+ age requirement before granting access to betting and gaming services.
• Transaction processing: Executing and recording all financial transactions, including deposits via bKash, Nagad, Rocket, and bank transfer, and withdrawals to your verified payment method.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and unauthorised access to accounts.
• Regulatory compliance: Fulfilling our legal obligations under applicable AML regulations, data protection requirements, and any other mandatory compliance frameworks applicable to the operation of the Platform.
• Responsible gaming: Monitoring your gaming activity to identify indicators of problem gambling behaviour, and facilitating the use of player-protection tools such as deposit limits, loss limits, cool-off periods, and self-exclusion.
• Customer support: Responding to your enquiries, resolving complaints, and providing assistance with account-related matters.
• Platform improvement: Analysing aggregated usage patterns to improve the design, functionality, performance, and game selection of the ck665 Platform.
• Marketing communications: Sending you personalised promotional offers, bonus notifications, and Platform updates where you have provided consent to receive such communications. You may opt out of marketing communications at any time via your account notification settings.
• Dispute resolution: Retaining records necessary to investigate and resolve betting disputes, account queries, and complaints in a fair and evidence-based manner.

5 Legal Basis for Processing

ck665 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and ck665 — namely, the creation and maintenance of your player account, processing bets and transactions, and delivering the betting and gaming services you have requested.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including KYC identity verification, AML transaction monitoring, age verification, and reporting obligations to competent authorities.
• Legitimate interests: Processing carried out in pursuit of our legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications and for the use of non-essential cookies. Where consent is the basis for processing, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Third Parties

ck665 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — for the purpose of processing your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party verification services engaged to assist with document authentication, age verification, and identity screening as part of our onboarding and compliance procedures.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — who receive the minimum data necessary (typically a session token and anonymised player reference) to deliver their game content on our Platform.
• Technology and infrastructure providers: Cloud hosting, content delivery, database management, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities and law enforcement: Where we are legally required or compelled by court order to disclose data to competent governmental or regulatory authorities, including for AML reporting purposes.
• Professional advisors: Lawyers, auditors, and compliance consultants who are bound by professional obligations of confidentiality and who assist ck665 in meeting its legal and regulatory duties.

All third parties who process personal data on behalf of ck665 are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond those specified in their engagement with ck665.

7 Cookies & Tracking Technologies

ck665 uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and support our security and analytics functions. Cookies are small text files placed on your device when you access the Platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function correctly. They enable core features such as maintaining your login session, remembering your language preference, and processing transactions securely. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences and settings (such as your preferred deposit method or notification preferences) to provide a more personalised and convenient Platform experience.
• Analytics cookies: We use internal analytics tools to collect aggregated, anonymised data about how players navigate and interact with the Platform. This data helps us identify usability issues and prioritise Platform improvements. No individually identifiable data is shared with external analytics platforms.
• Security cookies: These cookies assist our fraud prevention and account security systems by detecting unusual login patterns, bot activity, and potentially compromised sessions.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the ck665 Platform — for example, disabling functional cookies may mean your preferences are not saved between sessions.

8 Data Retention

ck665 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

9 Data Security

ck665 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our core security infrastructure includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected by industry-standard Transport Layer Security (TLS) encryption, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted data storage: Sensitive data fields — including KYC document scans, payment method details, and authentication credentials — are encrypted at rest using AES-256 encryption within our secure database infrastructure.
• Access controls: Access to player data within ck665's internal systems is restricted on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication for all staff accessing production systems.
• Intrusion detection and monitoring: Our security operations team employs 24/7 automated monitoring, intrusion detection systems (IDS), and anomaly alerting to identify and respond to potential security incidents in real time.
• Penetration testing: ck665 conducts regular third-party security assessments and penetration tests to identify and remediate vulnerabilities in our Platform before they can be exploited.
• Staff training: All ck665 personnel who handle personal data receive regular data protection and information security training to ensure compliance with our internal policies and applicable legal obligations.

10 Your Rights

As a ck665 player, you hold meaningful rights in relation to your personal data. You may exercise any of the following rights by submitting a written request to our support team:

• Right of access: You have the right to request a copy of the personal data ck665 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. For account details such as your registered address or contact number, you can update these directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Note that this right is subject to our legal and regulatory retention obligations — we cannot delete data we are legally required to retain.
• Right to restriction of processing: You may request that ck665 restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an absolute right to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team at the email address provided in Section 13. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

11 Children & Minors

The ck665 Platform is strictly intended for adults aged 21 and above. ck665 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Our registration process includes mandatory age declaration and KYC age verification procedures specifically to prevent minors from accessing the Platform.

If ck665 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the collected data to the extent permitted by our AML retention obligations, and — where appropriate — notify the relevant authorities. Any funds deposited by an underage account holder will be handled in accordance with our Terms & Conditions and applicable legal requirements.

If you are a parent or guardian and believe that your child may have registered an account on ck665, please contact our support team immediately at the address provided in Section 13.

12 Changes to This Policy

ck665 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform operations. When we make material changes to this Policy, we will notify registered players via their account notification panel at least 7 days before the updated Policy takes effect, unless a shorter notice period is required by applicable law or an urgent security circumstance.

The most current version of this Privacy Policy is always available at ck665.io/privacy-policy. The effective date displayed at the top of this document indicates when the currently published version was last reviewed and updated. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.

13 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by ck665, please contact our Data & Privacy support team through the following channel:

• Email: support at ck665.io (plain text — not a clickable link)
• Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" for faster routing
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Acknowledgement within 5 business days; substantive response within 30 calendar days

For responsible gaming concerns, self-exclusion requests, or account restriction queries, please also visit our dedicated Responsible Gaming page. For a full overview of your account rights and platform rules, refer to our Terms & Conditions.